For villas
Your villa, explained — even from another country
Villas are wonderful and complicated: pool covers, electric gates, cranky AC, wells and water pressure. HIOZ captures the owner’s knowledge in one walkthrough — so guests get answers while you’re a time zone away.
Build for free. No credit card required.
What is HIOZ for villas?
HIOZ is a video-first guest guide for holiday villas. The owner or manager records a walkthrough covering arrival, pool, air conditioning, appliances and house rules; HIOZ turns it into a secure, multilingual guide with an AI assistant. Guests open it via link or QR code — essential when the owner lives abroad and check-in is remote.
Remote ownership, real-time questions
Most villa questions arrive when you can least answer them.
You’re not there — or even awake
Guests arrive at 9pm local time with gate codes and AC questions. A guide with video answers works in every time zone; you don’t have to.
Pools and gardens raise the stakes
Pool covers, depths, alarms and garden equipment need clear, unambiguous instructions. Showing beats telling — for safety as much as convenience.
International guests, local systems
German guests, Spanish appliances, English manual. HIOZ translates your explanations into your guests’ languages automatically.
Made for how villas work
Walk the whole property once
Gate, parking, mains water, pool house, AC per room, barbecue — one thorough walkthrough becomes a complete, organised guide.
Gate and key-safe codes, protected
Codes sit in sensitive sections behind a per-stay PIN with an expiry — not in a WhatsApp thread from 2023.
Speak your guests’ languages
Nine languages at launch. The German family and the French couple read the same pool instructions perfectly.
Ask HIOZ takes the night calls
“How do I open the pool cover?” gets answered from your own walkthrough, with the video moment — before anyone rings your local keyholder.
Local life, curated by you
Beaches, restaurants, markets, taxi numbers and day trips — your insider knowledge, organised and translated.
QR codes where questions happen
One by the pool pump, one by the AC controls, one in the welcome pack. Scan, watch, sorted.
Set it up on your next visit
- On your next trip out, record a walkthrough — include the gate, water, pool, AC and anything guests historically ask about.
- HIOZ drafts and organises the sections; you review them from home.
- Translate into your typical guests’ languages with one click each.
- Send the link with booking confirmations; leave QR codes at the villa.
- Your keyholder gets fewer calls, your guests get instant answers, and updates never require another flight.
Frequently asked questions
Our villa is managed by a local agency — can they use it too?
Yes. Share access through the ReHub account system, or simply give the agency the guide link to include in their check-in process. Many owners build the guide themselves and let the agency benefit from fewer calls.
Can we include pool safety information?
Yes — and you should. Record depths, cover operation, alarms and rules as part of your walkthrough; HIOZ gives them their own section that guests can rewatch any time.
What about power cuts or water issues common in rural areas?
Record where the fuse board, mains switch and stopcock are and what to do. A 30-second video saves a very frustrating international phone call.
Do guests abroad need an app or roaming data?
No app. The guide opens in any browser and guests usually load it before travelling; on arrival it works over the villa Wi-Fi.
How much does it cost for one villa?
Starter is £9.99/month for one live property — and your first live property is free for 14 days, with free building and previewing before that.
Explain the villa once, from wherever you are
Record on your next visit. HIOZ answers your guests all season — build your guide free today.
Build for free. No credit card required.