Digital guest guide
The welcome book, without the book
A digital guest guide puts everything guests need on their phone — always current, always in their language, always one tap away.
Build for free. No credit card required.
What is a digital guest guide?
A digital guest guide — sometimes called a digital welcome book or online house manual — is a web page guests open from a link or QR code that explains everything about their stay: arrival, Wi-Fi, appliances, house rules, local tips and checkout. Unlike a printed folder, it can include video, translate itself, protect private details and stay up to date without reprinting.
Why hosts are going digital
Always current
Edit once, updated for every future guest. No reprinting, no out-of-date laminated pages.
Multilingual by default
A printed book speaks one language. A digital guide can greet every guest in theirs.
Private when it should be
Key-safe codes don’t belong in a binder on the kitchen table. Digital guides can protect and expire sensitive details.
Measurable
See what guests actually read and ask — something paper can never tell you.
What makes a HIOZ guide different
Most tools digitise the writing. HIOZ removes it.
Built from video, not typing
Most digital guest guide apps still make you write everything. HIOZ drafts your guide from a walkthrough video — you talk, it writes.
It answers questions
Ask HIOZ turns your guide into a concierge: guests ask in their language and get your answer, with the exact video moment.
One link, QR everywhere
A single secure link for messages and emails, plus QR codes for the property — whole-guide or per-section.
Complete structure out of the box
Arrival, Wi-Fi, appliances, house rules, local recommendations, checkout — the sections every good welcome book needs, drafted automatically.
Related: video guest guides, multilingual guides and the AI guest concierge.
Frequently asked questions
What is a digital guest guide?
A digital guest guide is an online replacement for the printed house manual or welcome book in a holiday rental. Guests open it on their phone from a link or QR code, and it typically covers arrival, Wi-Fi, appliance instructions, house rules, local recommendations and checkout.
What should a digital guest guide include?
At minimum: arrival and access instructions, Wi-Fi details, heating and hot water, key appliances, house rules, emergency information, local recommendations and checkout steps. The best guides also protect sensitive details like door codes and adapt to the guest’s language.
How is HIOZ different from other guest guide apps?
HIOZ is video-first: instead of typing your guide into templates, you record a walkthrough and AI drafts the sections, linked to the exact video moments. It also includes Ask HIOZ, a property-specific AI assistant, plus automatic translation into 9 languages.
Do guests need to install anything?
No. A HIOZ guide opens in any mobile browser from a secure link or QR code. Guests never create accounts or download apps.
How much does a digital guest guide cost?
With HIOZ, building and previewing is free. Keeping one property’s guide live costs £9.99/month after a 14-day free trial, with plans up to 20+ properties.
Create your digital guest guide today
Record your property once — HIOZ turns it into a complete digital welcome book. Build for free, no credit card required.
Build for free. No credit card required.