For boutique hotels
A digital guest guide for every room
Boutique hotels win on hospitality — not on answering “how does the shower work?” at midnight. HIOZ turns a short walkthrough into a room-ready guide guests open from a QR code, with Ask HIOZ for the rest.
Build for free. No credit card required.
What is a digital guest guide for hotels?
A hotel digital guest guide is a mobile experience that replaces printed room directories and welcome books. With HIOZ, the team records how the property works once; guests watch video instructions, browse chapters or ask Ask HIOZ — in their language — without downloading an app. Sensitive details stay in the private guest guide layer, not on public marketing pages.
Small teams, big guest expectations
Independent and boutique hotels often lack a full concierge desk — but guests still expect instant answers.
Reception becomes a helpdesk
Wi-Fi, heating, coffee machines and parking dominate the front desk. A guide answers those before they become a queue.
Questions don’t keep hotel hours
Guests arrive late and ask about appliances after dinner. HIOZ is available on their phone whenever they need it.
International guests, one property
One recording serves multiple languages — clearer than a laminated card that only works for English speakers.
What boutique hotels get with HIOZ
Show, don’t print
Demonstrate room controls, breakfast, spa access and checkout on video instead of another 20-page directory.
Ask HIOZ for routine questions
Guests ask naturally; answers come from your property content with a jump to the relevant video moment.
Multilingual by default
Translate the guide once and welcome guests in the languages you actually receive.
QR codes in every room
Place a code on the desk or TV stand — guests open the guide without an app or login.
Private stay details, gated
Access codes and sensitive instructions stay in the private guest guide, not on your public stay page.
Scale room types cleanly
Record once per room type or wing, then reuse the workflow across your inventory.
From walkthrough to room-ready guide
- Record a walkthrough of a representative room and shared facilities.
- HIOZ drafts sections for Wi-Fi, climate, breakfast, spa, house rules and checkout.
- Review, translate and publish — share a QR code per room or stay.
- Guests watch, browse or ask HIOZ throughout their stay.
- Your first live property is free for 14 days while you prove the experience.
Frequently asked questions
Is HIOZ a hotel PMS or booking engine?
No. HIOZ is a digital guest guide and AI guest concierge. Guests still book via your website, OTAs or front desk — HIOZ explains the stay once they arrive.
Can we use different guides for different room types?
Yes. Each live property (or room-type guide) can have its own walkthrough and content. Plans scale by how many guides are live at once.
Will guests need to download an app?
No. The guide opens in the browser from a QR code or link. There is no guest app and no guest account.
How is this different from a PDF room directory?
HIOZ is video-first, searchable, multilingual and interactive via Ask HIOZ — and it can jump guests to the exact moment in your walkthrough.
Give every room a clearer stay
Let HIOZ answer the next 100 questions.
Record once. Let HIOZ answer the next hundred routine questions — first property free for 14 days.