For property managers
Every property explained. One workflow.
Guest questions scale with your portfolio; your team doesn’t have to. HIOZ gives every unit a consistent, self-serve video guide — recorded in minutes per property, managed from one dashboard.
Build for free. No credit card required.
What is HIOZ for property managers?
HIOZ is a guest-guide platform that scales across a portfolio. A team member records a short walkthrough of each unit; HIOZ turns each recording into a secure, multilingual guest guide with an AI concierge. Plans cover 10 or 20 live properties (Pro £49/month, Portfolio £79/month) with £4/month extra units and custom Enterprise allowances.
The support load grows with every unit
At portfolio scale, guest confusion is an operations cost.
Your team answers the same questions
Multiply “how does the heating work?” by 40 units and it’s a full-time job. Self-serve video answers take that load off your inbox and phones.
Inconsistent property information
Every owner supplies information differently — some a PDF, some a text message. HIOZ produces the same structured, professional guide for every unit.
Onboarding new units is slow
A 10-minute walkthrough at the photo shoot or inventory visit is all HIOZ needs. No copywriting stage, no waiting on the owner.
Portfolio features that matter
One dashboard, every unit
All properties, guides, videos and guest access in one place — with live/paused states so you only pay for active units.
Repeatable onboarding
Record, review, publish. The AI drafts a consistent section structure for every property, so guide quality doesn’t depend on who wrote it.
Self check-in at scale
Per-stay PINs and expiring access windows for every unit — key-safe codes are never floating around in message threads.
One recording, 9 languages
International guests get the same quality of information in Spanish, German, French, Polish and more — automatically.
Analytics across the portfolio
See which units generate the most questions and which sections guests use — evidence for fixing recurring property issues.
Instant updates, zero reprints
New appliance in unit 12? Edit one section. Links and in-property QR codes never change.
Rolling HIOZ out across a portfolio
- Add your properties and record walkthroughs during routine visits — inventory checks, photo shoots or changeovers.
- HIOZ drafts a consistent guide per unit; your team reviews and publishes.
- Add guide links to your booking-confirmation and pre-arrival message templates.
- Place QR codes in each property during the next changeover.
- Watch the guest-question volume drop, unit by unit — and track it in analytics.
Frequently asked questions
How is HIOZ priced for portfolios?
Pro covers 10 live properties at £49/month; Portfolio covers 20 at £79/month. Extra live properties are £4/month each, and annual billing gives 2 months free. For 50+ units, HIOZ Enterprise offers custom allowances and onboarding.
Can multiple team members manage the guides?
HIOZ uses the shared ReHub account and team infrastructure, so your operations team can work from the same organisation account.
We manage properties for owners. Who owns the guide?
The guides live in your HIOZ account as part of your management service — a genuine differentiator when pitching new owners. If an owner leaves, pause or archive the property.
Does HIOZ integrate with our PMS messaging?
Each guide is a stable URL, so it drops into any PMS message template (Guesty, Hostaway, Lodgify or similar) exactly like any link. QR codes cover the in-property side.
What does onboarding one property actually take?
Around 10 minutes of recording plus a short review of the drafted sections. Most teams fold it into an existing visit rather than making a special trip.
Cut the question load across your whole portfolio
Start with one unit today — build free, publish when it’s ready, and roll out property by property.
Build for free. No credit card required.