For Airbnb hosts
The Airbnb house manual, without the writing
Guests don’t read PDF welcome books — they message you instead. HIOZ turns one walkthrough video into an interactive guide that answers “where’s the Wi-Fi?” before it reaches your phone.
Build for free. No credit card required.
What is HIOZ for Airbnb hosts?
HIOZ is a digital guest guide for Airbnb hosts. You record a walkthrough of your listing once; HIOZ turns it into a secure, multilingual guide with video instructions and an AI assistant (Ask HIOZ) that answers guest questions from your own content. Guests open it from a link or QR code — no app or account needed.
The problems every Airbnb host knows
Hosting is hospitality plus a support desk. HIOZ removes the support desk part.
The same questions, every stay
“What’s the Wi-Fi password?” “How does the shower work?” “Where do I park?” — asked at check-in, midnight and 6am. Your guide answers them instantly, in the guest’s language.
Confusion turns into reviews
A guest who fought the thermostat all weekend rates the stay, not the thermostat. Clear video instructions remove the friction that costs you stars.
House manuals go stale
The laminated binder was accurate two sofas ago. With HIOZ you update a section once and every future guest sees the current version.
What Airbnb hosts get with HIOZ
Video answers, not paragraphs
Guests watch you demonstrate the hob, the blinds and the key safe — far clearer than any written description.
Ask HIOZ handles the messages
Guests ask in natural language and get answers from your walkthrough, with the exact video moment. No answer in your guide? It tells them to contact you.
International guests, handled
Airbnb brings the world to your door. HIOZ speaks 9 languages so your instructions do too.
QR codes around the listing
One by the router, one on the coffee machine, one in the welcome pack. Guests scan and get exactly the right section.
Self check-in, done safely
Key-safe codes and alarm details sit behind a per-stay PIN with an expiry date — not in an Airbnb message thread forever.
Know what confuses guests
Analytics show which sections guests open and what they ask — so you can fix the confusing parts of the listing itself.
Your first guide in an afternoon
- Walk through your listing with your phone, explaining things as you go — 10 minutes is plenty for most homes.
- HIOZ drafts your sections: arrival, Wi-Fi, kitchen, heating, house rules, checkout and more.
- Review, tweak and add your favourite local spots.
- Add the link to your Airbnb welcome message and scheduled messages; print QR codes for the property.
- Guests help themselves all stay — and your first live property is free for 14 days.
Frequently asked questions
Can I link HIOZ from my Airbnb listing or messages?
Yes. Most hosts put their HIOZ link in the check-in instructions and scheduled messages. It opens in any browser, so guests tap it straight from the Airbnb app.
Is HIOZ allowed under Airbnb’s rules?
Yes. HIOZ is a guest information guide, like any digital house manual or welcome book. It doesn’t take bookings or payments off-platform.
What if I host multiple Airbnb listings?
Each listing gets its own guide and link. Plans scale from 1 live property (£9.99/month) to 20 (£79/month), with £4/month extras in between.
Do guests need to download anything?
No. The guide opens in the browser from a link or QR code. There is no app and guests never create an account.
How do I keep my key-safe code private?
Mark the section sensitive and protect the stay with a PIN and access window. Only current guests with the PIN can see it, and access expires after checkout.
Give your next guest a better check-in
Record your listing once. HIOZ answers your guests’ questions for every stay after that — build it free, no credit card required.
Build for free. No credit card required.