For serviced apartments
The guest directory, reinvented for apartments
No front desk, no concierge — just guests arriving at all hours expecting hotel-grade information. HIOZ delivers it: consistent, multilingual, self-serve guidance for every apartment.
Build for free. No credit card required.
What is HIOZ for serviced apartments?
HIOZ is a digital guest directory for serviced apartments and aparthotels. Operators record a walkthrough per unit (or per unit type); HIOZ turns it into a secure guide covering access, appliances, building facilities and checkout, translated into up to 9 languages, with an AI assistant that answers guest questions 24/7.
Hotel expectations, no hotel staff
Serviced-apartment guests judge you against hotels — without a reception to lean on.
Business guests arrive late
A consultant landing at 11pm needs building access, Wi-Fi and the coffee machine — not a phone number that rings out. Self-serve video answers work at any hour.
Every unit slightly different
Same building, three boiler types. Per-unit guides mean guests always see instructions for their apartment, not a generic compendium.
A genuinely international guest mix
Corporate relocations and international travellers expect information in their language. HIOZ translates once, for every future stay.
Why operators choose HIOZ
Video-precise instructions
Induction hobs, washer-dryers, video entry systems — the appliances guests actually struggle with, demonstrated on video.
A 24/7 AI concierge
Ask HIOZ answers from your own content — check-in details, house rules, appliance help — and escalates to your contact details when it can’t.
Nine languages as standard
Guide text and subtitles translated automatically, switchable by the guest in one tap.
In-apartment QR points
A QR on the entry table opens the guide; one by each appliance opens that exact section.
Stay-matched access
Access codes and sensitive details are PIN-protected per stay and expire at checkout — clean and auditable.
Manage every unit centrally
Plans scale to 10 or 20 live units (and beyond with Enterprise), with per-unit analytics on what guests use and ask.
Rolling out across a building
- Record one walkthrough per unit type — and a short building-level clip for entrances, lifts, parking and bin stores.
- HIOZ drafts consistent sections; your team reviews once per unit type and duplicates the pattern.
- Translations are generated for your top guest languages.
- Guide links go into booking confirmations and arrival instructions; QR codes go into each apartment.
- Guests self-serve from arrival to checkout — Ask HIOZ picks up the night shift.
Frequently asked questions
Can we use one guide for identical units?
Yes — many operators publish one guide per unit type and keep unit-specific details (like parking bay numbers) in per-stay messages. Fully per-unit guides are just as easy if your units differ.
How does HIOZ handle building-level information?
Include building access, lifts, parking, gym and bin stores as sections in each guide — recorded once and reused. Guests get one place for everything rather than a separate building document.
Is it suitable for corporate/relocation stays of several weeks?
Yes. Access windows can match any stay length, and longer-stay guests get the most value from local recommendations and Ask HIOZ.
What does it cost for a 15-unit operation?
Portfolio (£79/month) covers 20 live properties — or Pro (£49/month) plus extra units at £4/month each. Annual billing gives 2 months free.
Do guests need the property Wi-Fi first?
No — the guide works on mobile data, and guests typically open it from their pre-arrival email before they even reach the building.
Hotel-grade guest information, apartment economics
Record one unit this week and see the difference — building and previewing your HIOZ is free.
Build for free. No credit card required.