01 — Host
Records a walkthrough
A natural tour of the property — explaining rooms, appliances and quirks as they go.
Your stay. Explained. One walkthrough. Every guest answer — the video-first digital guest guide from ReHub Studio.
Fewer guest questions. Better arrivals. Happier guests.
First property free for 14 days. Founding Host from £4.99/month for 6 months.
Built for modern hospitality
Designed for holiday lets, serviced stays, villas and boutique properties — not generic SaaS.
Powered by ReHub Studio
HIOZ runs on ReHub Studio’s shared auth, billing and AI infrastructure.
Secure guest access
Guides are private by default. Sensitive stay details stay behind PIN and access windows.
Your property knowledge, available 24/7
Answers come from your walkthrough — not the open web. Storage links are signed server-side.
One walkthrough. Hundreds of answers.
Record once. Guests watch, search or ask — and HIOZ takes them straight to the answer.
02 — HIOZ
Understands & builds
Identifies useful information, creates chapters, translates content and makes it searchable.
03 — Guest
Scans a QR or opens a link
They can:
- Watch the guide
- Browse chapters & search
- Ask HIOZ questions
- Jump to the video moment
- Use their preferred language
- Open via QR or link
Ask HIOZ
Guests don’t search manuals. They ask questions.
Guests ask natural questions about their stay. HIOZ answers from your own walkthrough and guide content — then jumps them to the exact moment in the video.
Guest
How do I use the hot tub?
Ask HIOZ
The controls are on the right-hand side of the hot tub.
Watch from 03:42 →
Answers based on your property. Not generic AI answers.
0:42
Ask HIOZ
How do I turn the heating on?
The thermostat is in the hallway beside the kitchen. Press the + button to increase the temperature.
Watch heating instructions — 00:18
Less explaining. More hosting.
Outcomes that matter when you’re responsible for a stay — not generic software features.
Fewer repetitive questions
Guests can find answers themselves without messaging the host about Wi-Fi, heating or the coffee machine.
Better arrivals
Show guests exactly how the property works before problems occur — at the door, on the sofa, or at midnight.
Works in multiple languages
One walkthrough can serve international guests. Instructions and Ask HIOZ answers follow their language.
Always available
Guests can access HIOZ from their phone whenever they need help — no waiting for a host reply.
How it works
Record → AI understands → translates → guests watch or ask → HIOZ takes them to the answer.
01
Walk around
Record your property naturally using your phone — explain rooms, appliances and quirks as you go.
02
HIOZ understands it
AI identifies rooms, instructions, useful information and important moments in your walkthrough.
03
HIOZ builds the guide
Your walkthrough becomes an organised, multilingual digital guest guide ready to share.
04
Guests ask HIOZ
Guests watch, search or simply ask questions — and HIOZ takes them directly to the answer.
One HIOZ for every stay.
Built for hospitality — not limited to one booking platform.
Holiday lets
A guide that survives changeover day.
Airbnb hosts
Fewer repeat questions, better stays.
Serviced apartments
Consistent arrivals across every unit.
Villas
Pools, gates and quirks, on video.
Boutique hotels
A digital guest guide for every room.
Aparthotels
Apartment living, hotel clarity.
Glamping
Off-grid stays, crystal-clear instructions.
Property managers
Portfolios of guides, one workflow.
Build your HIOZ for free.
First property free for 14 days. Only pay for properties that are live. Founding Host is £4.99/month for your first 6 months, then £9.99/month.
Only pay for properties that are live.
Draft, paused and archived properties do not count towards your subscription limit. Build as many guides as you like — you only pay when a guide is live for guests.
Live
Published and available to guests. Counts towards your plan.
Draft
Build and preview freely. Unlimited — never billed.
Paused
Keep content ready for the next season. Unlimited.
Archived
Retain old properties without paying. Unlimited.
Founding Host
Founding Host offer£9.99£4.99/month
for your first 6 months
Then £9.99/month · Join before 1 January 2027
1 live property
Build free. Your first property can be live for 14 days before billing starts.
- 1 live property
- AI video guest guide
- Ask HIOZ
- Multilingual guest experience
- QR/link sharing
- Unlimited draft properties
- Unlimited paused properties
- Unlimited archived properties
Host Plus
£19/month
3 live properties
- Up to 3 live properties
- Everything in Founding Host
- Guest analytics
- All 9 guide languages
Pro
Most popular£49/month
10 live properties
- Up to 10 live properties
- Everything in Host Plus
- Priority processing
Portfolio
£79/month
20 live properties
- Up to 20 live properties
- Everything in Pro
- Priority support
Need a few more? Additional live properties are £4/month each on any paid plan.
Annual billing gets 2 months free. Managing 50, 100 or more properties? Contact us about HIOZ Enterprise.
Frequently asked questions
What is a digital guest guide?
A digital guest guide is a mobile-friendly house manual for holiday rentals and hospitality stays. Instead of a paper welcome book or PDF, guests open a secure link or QR code to find arrival help, Wi-Fi, appliances, house rules and checkout — often with video. HIOZ is a video-first digital guest guide built with AI from the host’s walkthrough.
Can HIOZ replace an Airbnb welcome book?
Yes. HIOZ is designed to replace written Airbnb welcome books and house manuals. Guests get clearer video instructions, multilingual content and Ask HIOZ answers based on your property — without downloading an app.
Do guests need to download an app?
No. Guests open HIOZ in their phone browser from a link or QR code. There is nothing to download and nothing to sign up for.
Can guests ask questions about the property?
Yes. Ask HIOZ lets guests ask natural questions like “How do I turn the heating on?” Answers come from your walkthrough and guide content, with a link to the exact video moment — not generic AI answers.
Can HIOZ translate my guest guide?
Yes. HIOZ can translate written guide content into multiple languages — nine at launch, including Spanish, French, German, Italian, Portuguese, Dutch, Polish and Arabic — from one recording.
Can I use HIOZ for multiple properties?
Yes. Plans cover 1, 3, 10 or 20 live properties, with additional live properties available for about £4/property/month. Draft, paused and archived properties are unlimited and free.
Can I pause a property?
Yes. Pausing a property keeps your content and guest URL ready for later without counting towards your live-property limit. Only live properties are billed.
Can I share HIOZ using a QR code?
Yes. Every live HIOZ can be shared with a link or QR code — in a welcome pack, beside the thermostat, or in your booking messages.
Is HIOZ free to try?
Building your HIOZ is free — create your property, upload walkthrough videos, build and preview without paying. Your first live property is free for 14 days. No credit card required to build.
How is guest and property data handled?
Guest guides are private by default and not indexed by search engines. Sensitive sections can sit behind a per-stay PIN and access window. Storage links are signed server-side and never exposed as permanent public URLs. HIOZ is part of ReHub Studio’s shared, secured infrastructure.
You’ve already explained your property once.
Let HIOZ answer the next 100 questions.
First property free for 14 days. No complicated setup.